Aspire is working with Head Nurses and Senior Receptionists on Advanced Apprenticeships in Management giving them the confidence, knowledge and skills to become effective managers.
Aspire has provided one-to-one coaching for Vets who own and manage the practices to support them to manage all aspects of the business at the same time as providing excellent clinical service. Veterinary Science is one of the few professions working mostly on their own resulting in high stress levels.
This work led to a further contract to provide an online Learning Resource Centre and a 12 month programme which is accredited as a level 5 qualification with CMI. The programme has been designed exclusively for Vets4Pets and is open to all business owners, practice managers and support centre managers.
'I have seen her confidence grow particularly in the way she handles difficult situations with staff.' Veterinary Surgeon about an employee on the Advanced Appenticeship in Management, February 2013.
Westward Care Homes
Working on a large performance management project, Aspire initially work-shadowed Heads of Department in order to identify the competencies required for the various roles.
A competency framework was devised by job profiling all relevant staff which in turn led to a re-writing of all job descriptions and training supervisory & management staff on the new Performance Management system & Competency Interviewing. The culmination of the project was a company- wide initiative to improve customer service, ensuring all staff understood and felt committed to a higher level of service standards.
‘We have worked with Aspire for a number of years. Aspire have helped us with branding, competenicies and performance management and have been a real asset to the development of the organization and its values’.
Peter Hodkinson, Managing Director of Westward Care.
The British Library
Aspire have designed and delivered a number of ongoing management programmes at both Boston Spa and St Pancras British Library sites in the last 5 years. Projects included designing and delivering training on customer service, train the trainer, Introduction to Management and helping staff to manage change during a time of restructuring and cut backs in service provision.
'This really boosted my confidence - I really feel I can now tackle management. Lorraine was truly wonderful - I hope to attend another of her courses in the future.'
Introduction to Management January 2013